Modern automation platforms are no longer restricted to streamlining back-office operations. Instead, today’s leading organizations benefit greatly from using automation, including enhanced operational agility, product/service innovation, better customer experience, and business risk mitigation. Modern automation platforms can deliver strategic value to organizations by addressing their top challenges. In this blog, we map the strategic value of automation via decoding its four key pillars.
Maximizes Business Adaptability and Makes it More Resilient
Automation platforms make operations flexible and resilient when unanticipated changes or disruptions occur. Open and extensible modern automation platforms leverage cloud delivery. Besides, open web-based user interfaces offer strategic value. The best thing about automation is that it creates a flexible bridge between old, legacy systems and processes. Then, there are in-built assumptions and the present demands of work-from-anywhere, always-on workflows, decisions, tasks, and customer needs.
Augments Employee Satisfaction, Engages and Empowers Them
In a European IDC survey focused on employee experience, almost 42% of the respondents mentioned “looking for a better employee experience” as the major cause behind their looking for job opportunities. Organizations view automation as an essential tool to understand the demands of a people-first culture, employee independence, and empathic leadership. They are automating daily, repetitive tasks. Besides, organizations directly involve their employees in automation programs. Employees can thus focus more on high-value tasks, become highly skilled, drive innovation, and be empowered.
Brings in True Digital Transformation
Website and mobile-app experiences of top-notch quality aren’t enough for your customer journey to deliver excellence end-to-end. Various aspects of business operations power the customer journeys that multiple organizations are trying to digitize, and those business operations must be digitized too. Automations enable several aspects of business operations and their management to be digitized, even if inherent systems of record remain stuck in the old times.
Eases the Path of Sustainability, Transparency, and Customer Trust
Active sustainability management within supply chains is a significant feature in ultra-modern organizations. However, gaining visibility of and gauging impacts remains a crucial challenge for these organizations. Complying with regulations and employing tons of administrators to manually collect information, collate, analyze, and report on it is foolish. The same holds for areas like sustainability. Automation platforms play crucial roles across the entire process of operational monitoring, analysis, and reporting, whether for compliance reasons or otherwise.
Automation is the Way Ahead
According to IDC Research, automation tools are already widely used by various organizations across business functions. Automation is a strategic tool, with 36% of current automation implementations focused on R&D, engineering, and product management, one of the significant value-adding functions.
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